Terms and conditions

Welcome and thank you for reading our terms and conditions. A warm welcome to our charity website “Cancer Hair Care”. Cancer Hair Care is one of the free services run by the charity Caring Hair – registered in England and Wales number 1145258.

Thank you for taking the time to read our terms, conditions and legal framework. Here you will find our framework for all of our online and offline services including emails and other ways we work with you. Sometimes legal wording can seem complex and rather impersonal especially at a sensitive time like this, but we have tried our best to make our statements short, to the point and easy to understand. You may have come to this website via one of our leaflets or an email. Whatever relationship we have with you we really do care to run our services in a helpful and respectful way.

Kindly note that where Cancer Hair Care is stated this is always in relation to the service run by our charity Caring Hair.

You are currently located at the charitable organisation website for Cancer Hair Care. Where the word ‘charity’ is mentioned we would direct you to our About us page that will tell you all about our charity Caring Hair who run this service.

Why do we have legal terms?

In the modern times we live in it is necessary to have legal terms, conditions, disclaimers and other legal information. This is to protect both your’s, and our, best interests. This legal language is at times required to be written in a certain way. This prevents us from using comforting words and language that we feel is more appropriate. We will do our best to present this information with care and sensitivity. However at times we are required to use clear legal language.

Please read the below information and terms carefully as when you use our Website you accept these terms as governing the relationship between us at the date of your first use of this Website. This is a standard on a Website.

We hope that you find the information and support from our Website helpful. We really care about you and your hair care.

Disclaimer and content of this site

Everyone’s hair is unique to them. We’re here to help with hair loss and haircare guidance. Our aim is to try and offer you some ideas, products & service recommendations, guidance and support during cancer treatment to manage hair loss and hair care concerns. We make every effort to ensure that the information we provide is accurate but hair care information and services are constantly changing. You can find out more by looking at the section Information and sources.

We respectfully ask that you take personal responsibility when following though with ideas, advice, products and links from our Website and services. If you are under 18 years of age please discus your hair loss and hair care choices with a parent or guardian.

Please be clear we do not provide medical advice – we provide support and ideas for hair care related to medical treatments. Please kindly note that this Website, Cancer Hair Care is not designed to provide medical advice. Because of the nature of our work we will often talk about cancer treatments and related words. However we always reccomend that you talk to your medical team with any medical concerns.

Always consult with your doctor if you have any medical concerns or queries. The information provided on this Website, leaflets and services are designed to support, not replace, the relationship that exists between a patient/site visitor and his/her physician, hairdresser, wig specialist or any other hair care or medical support services. We would like to suggest that you find other sources of information to gain a wide range of ideas and support. Cancer Hair Care cannot accept liability for any loss or damage resulting from any inaccuracy in this information or third party information such as information on websites to which we link.

References to product claims: At the moment the law requires that unless a substance or product has a medical licence, no claim can be made as to its efficiency for a medical condition. Accordingly, suggestions in our Website are only intended as a helpful guide and are based on traditional use, current research and feed back. We do care a great deal about the ideas and products we recommend so do get in touch with any concerns or suggestions.

Copyright

If you want to use our information or link up simply get in touch. A lot of time, care, research, dedication and hard work has been spent collecting and processing the information upon our site, leaflets and services. Therefore, we kindly ask that you respect our rights in this information and in the Website when wishing to use or share our information. Information is changing and updating all the time, so it is important to us that we know who is using what information so that it can be as up-to-date and relevant as possible. We ask that you respect the integrity, hard work and caring nature that we have tried to instil within our work. If you want to use our info or link up simply get in touch and ask our permission.

Changes to the Terms and Conditions

Information is changing all the time so we reserve the right to change these Terms and Conditions at any time. Please check back regularly because the amended Terms and Conditions will apply to your continued use of the Website. Certain provisions of these Terms and Conditions may be extended or superseded by expressly designated legal notices or terms located on particular pages of the Website or other publications such as leaflets or videos.

These Terms and Conditions and the policies mentioned within them are the only ones that are applicable to your use of the Website. This excludes any other terms and any statements or correspondence between us, which are not incorporated or mentioned in these Terms and Conditions, except to the extent that such terms are not capable of being excluded by law.

Users – Who is this Website intended for?

The Website is intended for people accessing it from within the United Kingdom, and thus the applicable law governing these Terms and Conditions and this Website is the law of England and Wales, while the competent jurisdiction is, exclusively, the Courts of England. You are welcome to view it from anywhere in the world but we cannot guarantee the site, or the information it contains, complies with, or is appropriate, for use in other countries.

If you are under 18 years old you must have permission from a parent to use the Website.We would like to advise that you seek guidance from an adult before deciding on any steps to take control of your hair loss so that you can be supported with your choices.

Service Access

Service Access – Free to you 24 hours a day. Our Website is free to use and whilst we try to ensure that the Website is normally available 24 hours a day, we shall not be liable if for any reason the Website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Privacy Security Privacy Policy and Data Protection

At Cancer Hair Care we really do care about every person who uses our services. We respect your right to privacy and take it seriously. We aim to act with respect and sensitivity of your individual situation along with any data you share with us. We know that security and privacy is a concern when supplying personal details online, over the phone or during a conversation.Whatever your relationship with us we will do our best to ensure that your personal details and information that you share is safely stored and used appropriately.

Unfortunately, no data transmission over the Internet is 100% secure but we do our best so you can rest assured that your information is in good hands. Please be assured that we will never pass on your details to third party organisations without your consent (other than that requested by law which is a standard legal requirement of all web sites). Your personal details are held securely and in strict confidence.

As a small charity, we don’t have the resources of larger organisations but we do put in place mindful practices to create a safe environment for your privacy. For example, we won’t take your full name unless we need it. When we call you to talk through your concerns we will make sure it’s a good time for you to speak – that you have privacy and aren’t being overheard. When we share images and experiences on our website or any other way we always ask permission.

Additionally, we try to take care of your well being by not requesting unnecessary information from you. We know that you have many forms to fill out and advice leaflets to read. So, if you have any questions about what we do with the information you give us please get in touch.

We hope that this helps you to understand how much we respect your privacy. Please do get in touch if you have any suggestions or feedback.

GDPR

GDPR General Data Protection Regulation came into place in the UK in May 2018. At our charity Cancer Hair Care (Caring Hair) we take our information collection seriously. GDPR has enabled a further review of how we collect, store and process personal data from our beneficiaries, volunteers, team and other organisations we work with.

At Caring Hair we review how and why we store personal information on a yearly basis. We also look at how we work with other organisations such as the NHS or Teenage Cancer Trust and ensure that we are inline with collective working practices. We are taking steps to evolve our current practice and have held staff and volunteer training so that our team can be best informed.

If you would like to know more about how we collect, store and destroy personal information please get in touch by contacting a trustee. Email: support@cancerhaircare.com.

Thanks to:

Trustees for the volunteer time

Hertfordshire Community Foundation for their VCS GDPR Preparation Grant that has helped to co-fund training and implication of the GDPR process.

Snehal Patel for his ongoing support with online training

Our team at Caring Hair for their ongoing support and progressive approach

We care about your privacy and rights to General Data Protection.

GDPR certificate ZA361647

Cookies

Your consent

By visiting our site, you are consenting to the use of cookies and understand that we will use cookies to store information about your visit.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookies we use

The information below explains some of the cookies we use and why.
Google Analytics
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Word press

These cookies are used by our content management system to improve performance and provide the best browsing experience for your visit.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

If you have any concerns please Contact us – we will be happy to do our best to help.

Videos and social media

As well as linking to video’s made by third parties that we offer guidance and opinions that may be helpful to you. We also work with other organisations to give input to and create videos. For example step by step guides and personal opinions and experiences of individual patients. With all of the videos and social media that we link to we would like to remind you that Cancer Hair Care does not necessarily share the opinion or advice of individuals. Our video and social media messaging and guides are not designed to replace the advice of your wig, head wear supplier or hairdresser. We wish to enhance and share the information available. Our advice is also not medical. You should always consult with your doctor if you have any medical enquires. We respectfully ask that you take personal responsibility when following though with ideas, advice, products and links from our videos, social media Website and services.

Images used by Caring hair

Thank you to the large number of people who have given us their permission and allowed us to use their images to share information with others. Should you wish your image to be removed please get in touch with us. Thank you also to the artists and photographers who create images used by us.

Third party links

We do our best to select links to information that may be helpful to you. We respectfully ask that you take personal responsibility when following though with ideas, advice, product recommendations and guidance from links provided by us. We cannot accept any responsibility or liability for any third party websites and resources and your access and use of such services and content is at your own risk.

Thank you for taking the time to read our legal framework that is a must for every organisation, charity and business. We very much hope that our guidance is helpful and supportive, if you have an idea on how we can improve anything please get in touch

Thank you

A big thank you to David Hughes from Canpoy Law who has offered us free legal advice to support the start up of this charity Website.